FAQ
❓ Preguntas Frecuentes – Animalew
1. How long does shipping take?
We prepare orders within 24–72 hours and the estimated delivery time is 4 to 10 business days, depending on the product and destination.
2. Where are the products shipped from?
We work with suppliers that have warehouses in Europe, ensuring fast, secure, and trackable shipping.
3. What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express) and PayPal, processed 100% securely.
4. How can I request an exchange or return?
You have 30 days from the receipt of your order to request an exchange or return. Write to us at info@animalew.com including your order number, and we will guide you through the process.
5. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number so you can check the status at any time.
6. Is it safe to shop at Animalew?
Yes✅ We use Shopify Payments and PayPal, leading platforms in online security. Your personal and payment information is always protected.
7. How can I contact Animalew?
You can write to us at 📩 info@animalew.com.
👉We are also on Instagram and TikTok as @animalewshop.
If you prefer, you can use the form on our Contact page.